Direct Mail

5.0 stars

"LOVE this program!"

April 5, 2013  |   By ramalamas

Version: Direct Mail 3.4.2

Pros

Beautiful, easy to use templates. Inspires creativity in communications. Also easy to create professional looking correspondence.
Tech support great. Not only do they know what they're doing, they are actually nice to work with. Very patient and, well, supportive.

Cons

Had a little difficulty getting mail to some recipients. But that was resolved with customer service. Aside from the time for the learning curve, no problems.

Summary

I'd recommend this program to anyone looking to simplifiy sending out bulk email. It's easy and it's fun to bring personality to your mail. Make your message stand out.

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1.0 stars

"Nothing works"

January 1, 2013  |   By ProUserCnet

Version: Direct Mail 3.3.1

Pros

design and ideas...(careful they do NOT work though!)

Cons

had it for 4 years,its only been a Nightmare.after 36 support cases in just 2 years, 271 emails to his support.
Jonathan the guy behind it, stopped responding soon into the first supp.cases, his staff, Ryan, would not even know how to read the emails.
tracking does not work: if you would get a bounced email back into your email folder, it will register as one time opened email on your tracking charts,.. although it actually never got anywhere at all .
many will not see your posted link in an email, but they would now see a changed link that is at least 3-10 lines long, since this is the way he tracks email clicks ... anyone receiving such 10 liners links in an email would consider you spam right away ,or what would you do ?.....
each time there is an upgrade, you will see one new thing that no one cares about and 10 old very essential things, that suddenly don't work anymore.
all above negative comments are very true, i can confirm them easily with records of my own .

Summary

Dont waste your Money

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5.0 stars

"New version is great!"

May 18, 2012  |   By VersionTrackerUserOpinion

Version: Direct Mail 3.0.4

Pros

Easy to use
Online chat support was very helpful
Great-looking email templates

Cons

Importing contacts from Microsoft Outlook was a little slow

Summary

Overall, really impressed with the new update. Looks great, hasn't crashed, and the new features (like the template editor) are really cool.

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1.0 stars

"Not CAN-SPAM compliant"

March 10, 2010  |   By thedude456

Version: Direct Mail 2.2.2

Pros

Easy to use. Offer email delivery service for $0.01/email.

Cons

Unsubscribe feature does not function leaving you liable for up to $16,000 per email sent.

Summary

If you plan to use this software in compliance with the CAN SPAM act, don't bother. Recipients who unsubscribe to a email list are NOT automatically excluded from future mailings. They continue to receive emails.

I ran a test by emailing personal accounts and then using the unsubscribe link and hosted webpage the service provides. The software recorded these links. However, for some reason, it did not prevent future mailings to the email address. Tech support offered no help.

Per CAN SPAM, will leave you liable for up to $16,000 per email.

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5.0 stars

"Support Sucks"

June 16, 2009  |   By jep--2008

Version: Direct Mail 2.1.7

Summary

This review was originally posted on VersionTracker.com.
I actually love(d) this program. However, running into a serial number update glitch I have found support horrible - no response whatsoever.

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2.0 stars

"Horrible"

October 16, 2008  |   By webpublisher

Version: Direct Mail 2.1.2

Summary

This review was originally posted on VersionTracker.com.
Features might be nice, but it always crashes and loses your data after a couple uses. We've lost our entire blacklist this way multiple times, nearly putting us out of business. Stay far away from this dangerous software.

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5.0 stars

"Bugginess and poor customer service make it a no-go"

July 18, 2008  |   By altlasslipped

Version: Direct Mail 2.1.2

Summary

This review was originally posted on VersionTracker.com.
I really want to love this software, as it seems to be a great answer for those with needs to complex for the likes of ConstantContact.

First, the Good:

List management is great and fairly seamless. It's a bit scary that your auto-management only syncs when your computer is online, but it's not a big deal. Works well.

The eThree mailing service is generally very good during the free trial, but after that, it's a bit pricey. May be worth it given lightning speed and good deliverability.

The ablity to turn a webpage into an email by just dropping in the link is brilliant. I've seen other implementations of this that continually failed or didn't get it quite right. In this one, what you see in Safari is *exactly* what you get.

The Bad:

Don't use this if email is time-sensitive or mission-critical for your business. Once, eThree mailing service was down without notice. And the response was a pretty weak "oops." Cold comfort when you have a weekly email newsletter with revenue attached.

And the program is buggy. After a couple updates, we got an error warning every time we booted up, but without apparent problems. Always clicked to send info to publisher.

But in two different cases, about a month apart, after taking an upgrade, the program would endlessly cycle and crash on boot. And guess what -- That means you can't even get your data out.

Customer service always has the same pattern: Quick response asking for the logfile followed by radio silence of 24-48 hours. Meanwhile, you're stuck.

On the most recent, we were enterprising enough to dig through Time Machine for an old version which we finally got working.

A shame. It's a program with great potential, but its flakiness makes it a no-go.

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3.0 stars

"Not great...and will not use again..."

February 11, 2008  |   By djingham

Version: Direct Mail 1.8.2

Summary

This review was originally posted on VersionTracker.com.
I have been using this product for a few months now and at first thought it was very good. After two recent mail out where a pdf attachment was not able to be opened by about half of the recipients (350 recipients all up) and it wasn't just a mac/windows problem, I have to conclude that the program is corrupting the file in the sending of it! I have resent the file to some people (exactly the same file) just by usual email without any trouble. So what does this program do to the files? No idea, but I am NOT upgrading (the cost of the upgrade is ridiculous) and will stop using it.

Shame, as it had potential.

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5.0 stars

"Fantastic Upgrade"

January 30, 2008  |   By rpphoto555

Version: Direct Mail 2.0.1

Summary

This review was originally posted on VersionTracker.com.
This is a great and feature packed upgrade to slickest and easiest app of its type for Mac. I'm very impressed, and it's been amazingly easy to send out several trial mailings over the past few days. Seems very stable, and the new features are well worth the upgrade price.

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3.0 stars

"Just don't buy it."

January 30, 2008  |   By nikkodem

Version: Direct Mail 2.0.1

Summary

This review was originally posted on VersionTracker.com.
If want to be sc*** like me, with 29,99USD upgrade after 10 days of purchasing version 1, then please give them your money. If you don't want to be treated like a looser, than just find another app. The app does what it is supposed to do, but the developer is simply cheating on us. Another example of no respect for customers.

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